Dealing With Anger | November 7 – 8, 2017

Events | Posted on October 24, 2016

Anger can be an intense and even intimidating emotion. This makes dealing with anger, while in conflict, a particular challenge…. read more

Introduction to Conflict Resolution: Dealing with Difficult People | November 14 – 15, 2017

Events | Posted on August 1, 2017

Interacting with difficult people can lead to anxiety, irritability, defensiveness, anger, mood swings and a feeling of helplessness in the… read more

Dealing With Power | November 22, 2017

Events | Posted on October 24, 2016

Communicating effectively requires an understanding of power? how it works and how it is used, or misused. By studying examples,… read more

Strengths Based Approaches in the Workplace | December 4, 2017

Events | Posted on January 12, 2017

Strengths-based approaches focus on the inherent strengths of individuals, families, groups and organizations. This approach stands in contrast to looking… read more

Building Respectful Workplaces | December 5, 2017

Events | Posted on October 24, 2016

Harassment investigations and grievance processes cost organizations time and money. This course focuses on individual responsibilities and actions for building… read more

Communication at Work | December 6, 2017

Events | Posted on October 24, 2016

By understanding your personal communication style and how it interacts with others, you can create a positive, productive workplace. Assess… read more

Assertive Communications | January 30, 2018

Events | Posted on December 8, 2016

People often struggle with finding the balance between passive and aggressive communication. Assertive communication is expressing what you feel, what… read more

Coaching for Resolution | February 6 – 7, 2018

Events | Posted on August 24, 2016

What do you do when coworkers, friends or family ask you for support as they struggle through conflict? Participants will… read more

Managing Unresolvable Problems | February 13, 2018

Events | Posted on January 12, 2017

Long-standing challenges at work may be due to competing needs or polarities, such as team vs. individual, competition vs. collaboration,… read more

Victim Offender Mediation | February 20 – 22, 2018

Events | Posted on August 1, 2017

The practice of mediation, conferencing, and circles of various kinds is rooted in a restorative approach to conflict and crime…. read more

Leading Meetings | March 7, 2018

Events | Posted on January 12, 2017

Do you dread leading meetings? Do you wish they were more focused and productive? Learn essential tools to prepare for… read more

Generations at Work | March 13, 2018

Events | Posted on January 12, 2017

Each generation Veterans, Boomers, Gen X, Gen Y has unique expectations, communication styles and needs. Learn tips and strategies to… read more

Building Trusting | March 14, 2018

Events | Posted on January 12, 2017

Trust is a major factor in how people work together, listen to one another, and build effective relationships. However, the… read more

Introduction to Mediation | March 21 – 22, 2018

Events | Posted on July 28, 2016

This two-day workshop serves as a primer for all other courses related to mediation. It is designed to build a… read more

Transforming the Argument | April 10, 2018

Events | Posted on January 12, 2017

Participants develop skills to transform exchanges from the clash of opposing demands (positions) to building on underlying interests. Learn how… read more

Mediation Skills 1 | April 17 – 19 2018

Events | Posted on April 18, 2017

Participants will be introduced to a comprehensive model for conducting interpersonal mediation in the role of an outside professional consultant…. read more

Dealing With Bullies | April 24, 2018

Events | Posted on January 12, 2017

Passive aggressive behaviour, ostracizing, belittling and/or criticizing behind someones back or in front of peers; bullying can take on many… read more

Myers Briggs: Understanding Differences | April 26, 2018

Events | Posted on August 1, 2017

We are introducing a new course to appreciate the power of personality at work and home. This instrument is the… read more

Leadership: Walking the Talk Level 2 | May 1, 2018

Events | Posted on April 18, 2017

This advanced leadership development course reinforces and builds on concepts introduced in Level 1. Some of the topics covered include:… read more

Dealing with Anger | May 2 – 3, 2018

Events | Posted on April 18, 2017

Anger can be an intense and even intimidating emotion. This makes dealing with anger, while in conflict, a particular challenge…. read more

Mediation Skills 2 | May 8 – 10, 2018

Events | Posted on April 18, 2017

Building on mediation skills, learned in the Level 1 course, participants will enhance their skills in the context of challenging… read more

Effective Feedback | May 15 – 16, 2018

Events | Posted on August 24, 2016

Giving feedback – whether positive or negative – can be very difficult and cause us stress. In this interactive course,… read more

Coaching for Resolution | May 22 -23, 2018

Events | Posted on April 18, 2017

What do you do when coworkers, friends or family ask you for support as they struggle through conflict? Participants will… read more

Mediation Skills for Leaders | May 29 – 30, 2018

Events | Posted on April 18, 2017

Managers, supervisors, elders and community leaders will all face times when they are called to step in and address conflict…. read more

High Stakes Conversations | June 5 – 6, 2018

Events | Posted on April 18, 2017

Entering significant conversations can be stressful, and effectively navigating them can be difficult. This course helps participants develop skills to… read more

Introduction to Conflict Resolution: Dealing with Difficult People | June 13 – 14, 2018

Events | Posted on April 18, 2017

Interacting with difficult people can lead to anxiety, irritability, defensiveness, anger, mood swings and a feeling of helplessness in the… read more

Mediation Practice | June 26 – 27, 2018

Events | Posted on April 18, 2017

Practice makes perfect! In this course, you will practice the concepts, models and skills learned in our other mediation courses…. read more