Strengths-based Approaches in the Workplace | October 25, 2018

Events | Posted on June 29, 2018

Strengths-based approaches focus on the inherent strengths of individuals, families, groups and organizations. This approach stands in contrast to looking… read more

Introduction to Conflict Resolution: Dealing with Difficult People | November 5 – 6, 2018 | January 9-10, 2019 | April 2-3, 2019 | June 4-5, 2019

Events | Posted on July 28, 2016

Interacting with difficult people can lead to anxiety, irritability, defensiveness, anger, mood swings and a feeling of helplessness in the… read more

Mediation Skills for Leaders | November 20-21, 2018 | April 24-25, 2019

Events | Posted on April 18, 2017

Managers, supervisors, elders and community leaders will all face times when they are called to step in and address conflict…. read more

Mediation Skills 1 | November 27-29, 2018 | March 12-13, 2019

Events | Posted on April 18, 2017

Participants will be introduced to a comprehensive model for conducting interpersonal mediation in the role of an outside professional consultant…. read more

Leading Others Through Organizational Change | December 4, 2018

Events | Posted on October 24, 2016

Changes at the organizational or group level can contribute to conflict ? causing tensions, disagreements or misunderstandings. Explore how to… read more

Assessing Your Organization | December 5, 2018

Events | Posted on June 29, 2018

This workshop assists those in leadership roles to step back and effectively analyze the nature and patterns of conflict within… read more

Building Respectful Workplaces | December 6, 2018

Events | Posted on October 24, 2016

Harassment investigations and grievance processes cost organizations time and money. This course focuses on individual responsibilities and actions for building… read more

Culture & Conflict | December 11-12, 2018

Events | Posted on July 28, 2016

Cultural diversity is a universal reality. So is conflict. Knowing how to deal with conflict within a culturally diverse world… read more

Coaching for Resolution | October 3 – 4, 2018 | February 20-21, 2019

Events | Posted on October 24, 2016

What do you do when coworkers, friends or family ask you for support as they struggle through conflict? Participants will… read more

Building Personal Resilience | January 16, 2019

Events | Posted on August 24, 2016

Some people meet conflict and life’s demands with optimism and elasticity; while others become stuck and overwhelmed. Identify the attitudes… read more

Dealing With Anger | February 4-5, 2019 | May 1-2, 2019

Events | Posted on October 24, 2016

Anger can be an intense and even intimidating emotion. This makes dealing with anger, while in conflict, a particular challenge…. read more

Introduction to Mediation: Building a Foundation for Practice | January 23-24, 2019

Events | Posted on July 28, 2016

This two-day workshop serves as a primer for all other courses related to mediation. It is designed to build a… read more

Assertive Communication | June 20, 2019

Events | Posted on December 8, 2016

People often struggle with finding the balance between passive and aggressive communication. Assertive communication is expressing what you feel, what… read more

Managing Unresolvable Problems | February 13, 2019

Events | Posted on January 12, 2017

Long-standing challenges at work may be due to competing needs or polarities, such as team vs. individual, competition vs. collaboration,… read more

Communication at Work | February 26, 2019

Events | Posted on October 24, 2016

By understanding your personal communication style and how it interacts with others, you can create a positive, productive workplace. Assess… read more

Transforming the Argument | April 16, 2019

Events | Posted on January 12, 2017

Participants develop skills to transform exchanges from the clash of opposing demands (positions) to building on underlying interests. Learn how… read more

Coaching for Resolution | February 20-21, 2019

Events | Posted on April 18, 2017

What do you do when coworkers, friends or family ask you for support as they struggle through conflict? Participants will… read more

Mediation Skills 2 | April 9-11, 2019

Events | Posted on April 18, 2017

Building on mediation skills, learned in the Level 1 course, participants will enhance their skills in the context of challenging… read more

Mediation Practice | June 11-12, 2019

Events | Posted on April 18, 2017

Practice makes perfect! In this course, you will practice the concepts, models and skills learned in our other mediation courses…. read more