Effective Feedback

| Posted on June 29, 2016


2 Day Course | $550 

Giving feedback, whether positive or negative,  can be very difficult and cause us stress. In this interactive course, participants will learn how to deliver feedback in a way that allows individuals the opportunity to change their problem behavior.

Course Objectives

Participants attending this workshop will have the opportunity to:

  • Engage in the 2 kinds of conversations that build and support positive relationships;
  • Have the 2 types of specific conversations that result in a behavior change while still maintaining the relationship with the employee;
  • Understand the consequences of not being proactive in having these conversations;
  • Adjust conversations when speaking to the direct blunt employee, as well as the indirect sensitive employee (adding art to the science);
  • Understand the role of defensiveness and respond well to defensive energy;
  • Examine the interaction of ongoing feedback and performance evaluations;
  • Give feedback to reinforce positive behaviours;
  • Understand the impact of your tone and body language (meta talk);
  • Describe problematic behaviour without judgement or evaluation;
  • Understand better their personal reactions to receiving feedback;
  • Develop an increased ability to screen and assess difficult situations to determine the best way to make an approach when a difficult conversation is required.

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