Introduction to Conflict Resolution: Dealing With Difficult People

$380.00

2 Day Course | $365 | Fee increase for 2017 – 2018 to $380

Interacting with difficult people can lead to anxiety, irritability, defensiveness, anger, mood swings and a feelings of helplessness in the workplace. Consequently, productivity and morale are often compromised. Our workshop provides you with the crucial tools to transform conflict into a springboard for positive change at work and beyond.

Course Objectives

Participants attending this workshop will have the opportunity to:

• Explore personal case studies in order to consider how they respond to difficult people and conflict situations and how that affects their lives
• Learn communication skills to use in difficult situations
• Increase their ability to proactively engage others to resolve conflicts
• Learn and practice processes for clearing up misunderstandings, recovering from mistakes and resolving disagreements

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