Certificate Programs

The Resolution Skills Centre at Mediation Services offers three certificates:

Each certificate is 16 days of course work. The certificate is a great way to hone your skills in superior interpersonal relationship and leadership. Certificate holders demonstrate their commitment to life-long learning and have a great additional to their resumes.

Dual certificates are available, contact us for more information.

 

Conflict Management Certificate

Our Conflict Management Skills Certificate is geared towards leaders and managers who want to effectively lead their organizations through change and conflict.  Conflict Management Skills courses equip you with tools that can enhance your leadership ability and prepare you to prevent or successfully manage conflict.

To earn a certificate in Conflict Management Skills, you must complete the following courses:

Introduction to Conflict Resolution: Dealing With Difficult People2 days
Culture & Conflict2 days
Dealing With Anger2 days
Coaching for Resolution2 days
Effective Feedback2 days
Mediation Skills for Leaders2 days
Elective courses4 days
TOTAL16 days

Your 4 days of electives may be filled by any of the courses listed under electives on our training programs web page.

 

To download a Certificate Outline please click here: Conflict Management Certificate Outline

Register

 

Mediation Skills Certificate

Our Mediation Skills Certificate is geared towards individuals seeking to gain models and skills to function as an external mediator / conflict management consultant (e.g. someone who is not known by the involved parties).  All mediation skills courses include hands-on practice followed by debriefing sessions with experienced practitioners.

To earn a certificate in Mediation Skills, you must complete the following courses:

Introduction to Conflict Resolution: Dealing With Difficult People2 days
Dealing with Anger2 days
Coaching for Resolution2 days
Introduction to Mediation: Building a Foundation for Practice2 days
Mediation Skills 13 days
Mediation Skills 23 days
Mediation Practice2 days
Total16 days

To download a Certificate Outline please click here: Mediation Skills Certificate Outline

Register

 

 Leadership Development Certificate

Our Leadership Development Certificate is geared for people working in a leadership capacity or those who are looking to expand their knowledge about themselves, as leaders, and how they can improve their skills and those of the people working for them. The leadership development certificate program is a combination of our conflict resolution skills with the addition of some specific leadership models. All courses include hands-on practice followed by debriefing sessions with experienced facilitators.

To earn a certificate in Leadership Development, you must complete the following courses:

Introduction to Conflict Resolution: Dealing with Difficult People2 days
Dealing with Anger2 days
Coaching for Resolution2 days
Effective Feedback2 days
Mediation Skills for Leaders2 days
Assessing Your Organization1 day
Building Respectful Workplaces1 day
Elective courses4 days
Total16 days

Your 4 days of electives may be filled by any of the courses listed under electives on our training programs web page.

 

To download a Certificate Outline please click here: Leadership Development Certificate Outline

Register